Challenges
The security managers at Platinum Security were using spreadsheets to manage security guards, clients, and post sites. While the guards were still using paper and pen to report everything at the end of the day. They found these methods satisfactory for offering security guard services.
However, it didn’t help with keeping up with the changing needs of the industry and was too complex a process for the whole team. They need more insights into real-time activities on-site, a way to automate the complex processes, and their client's access to patrol data at their fingertips.
Solution
A close friend recommended Security Guard App to Patrick as a cost-effective and invite guard management solution, and he and the rest of the security guard team haven’t looked back since.
Today, with the help of the Security Guard App, they can easily build their security team on their terms, add and manage post sites as well as client profiles - something that was extremely difficult to do when using just spreadsheets.
Not only can Security Guard App track all security guard activities via GPS tracking, making sure that they patrol as required in the post orders, but it also allows you to streamline security reporting, security guard break-management, and communication with clients.
Security Guard App’s feature-rich mobile and web app were perfect for their needs.
Results
As soon as Platinum Security made the switch from spreadsheet to Security Guard App, the benefits were immediately apparent:
- They could easily track security guards via GPS on client sites, when they check in and out, as well as share post orders to conduct patrol.
- The in-app messages made it easier to communicate information between users of the team via one-to-one and group chats.
- With the Security Guard App, clients can access all crucial data from anywhere at the tap of a button.
- Security Guard App enables admins and supervisors to create custom breaks and reports that security guards can fill while patrolling to ensure no detail is ever missed and so much more.
“It was becoming overwhelming day by day since we were not able to see any clarity in the security guard operations we were conducting on client sites. We were spending a lot more time trying to understand the state of the operations from the spreadsheets and paper reports. This is when we decided to invest in Security Guard App that was suitable for our needs. ”
Patrik M.CEO
